Returns and refund Policy
Last updated: 13 / 01 / 2026
At Triple One Coscare, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded. By placing an order on our website, you agree to the terms mentioned below.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
- The product received is damaged, defective, or incorrect
- The product is unused, unopened, and in its original packaging
- The return request is raised within 7 days of receiving the product
Products that show signs of use, tampering, or damage caused after delivery will not be eligible for return.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Opened or used hair care products
- Products damaged due to improper handling or misuse
- Items purchased during clearance or special promotional sales (if applicable)
3. Return Process
To initiate a return:
- Contact our customer support team within 7 days of delivery
- Share your order details along with images or videos of the product (if damaged or incorrect)
- Once approved, return instructions will be provided
Returns sent without prior approval may not be accepted.
4. Refund Policy
- Approved refunds will be processed after inspection of the returned product
- Refunds will be issued to the original payment method used at the time of purchase
- Processing time may take 7–10 business days after receipt of the returned item
Shipping charges, if any, are non-refundable unless the return is due to our error.
5. Exchange Policy
Exchanges are allowed only for:
- Damaged products
- Incorrect items received
Exchange requests are subject to product availability.
6. Cancellations
Orders can be cancelled before dispatch only. Once the order has been shipped, cancellation requests will not be accepted.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery
- Provide clear images or videos for verification
- After verification, a replacement or refund will be initiated
8. Professional Use Disclaimer
Some Triple One Coscare products are designed for professional salon use. We are not responsible for results arising from improper usage, incorrect application, or failure to follow recommended guidelines.
9. Changes to This Policy
Triple One Coscare reserves the right to update or modify this Returns & Refund Policy at any time. Changes will be effective once published on the website.
10. Contact Us
For any return, refund, or exchange-related queries, please contact us at:
📧 Email: info@tripleonecoscare.com
📞 Phone: +91 9638111552 / +91 9638111556